ITIL Service Management

The ITIL Foundation is the entry-level qualification, which offers a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the links between Lifecycle stages, the processes used and their contribution to Service Management practices.





DURATION:
1 Months

ADDRESS
Training @ any Bitbase Centers VIEW MAP >
CATEGORIES
Project/service Management

Course Overview

ITIL® is the world’s leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization. In this course, you will identify, describe, and analyze all components of the ITIL 4 IT service management approach. You will:

  • Define ITIL and its key concepts.
  • Identify the components of the ITIL framework.
  • Analyze the ITIL guiding principles.
  • Identify the components and functions of the ITIL Service Value System (SVS).
  • Analyze the key ITIL management practices.
  • Define the general, service, and technical management practices of ITIL.

Target Audience

This course is designed for anyone who would like a foundational understanding of IT service management, its key principles and practices, and how it will help you deliver better value to your customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL 4 Foundation certification and who want to prepare for the ITIL 4 Foundation exam.

Course Content

+ Lesson 1: ITIL 4 Overview
  • Topic A: Introduction to ITIL
  • Topic B: Key Concepts of ITIL
+ Lesson 2: The ITIL Framework
  • Topic A: The Four Dimensions of Service Management
  • Topic B: The ITIL Service Value System
+ Lesson 3: The ITIL Guiding Principles
  • Topic A: Focus on Value
  • Topic B: Start Where You Are
  • Topic C: Progress Iteratively with Feedback
  • Topic D: Collaborate and Promote Visibility
  • Topic E: Think and Work Holistically
  • Topic F: Keep It Simple and Practical
  • Topic G: Optimize and Automate
+ Lesson 4: The ITIL Service Value System
  • Topic A: Governance
  • Topic B: The Service Value Chain
  • Topic C: Continual Improvement
+ Lesson 5: Key ITIL Practices
  • Topic A: Continual Improvement
  • Topic B: Service Level Management
  • Topic C: Change Control
  • Topic D: Incident Management
  • Topic E: Service Request Management
  • Topic F: Service Desk
  • Topic G: Problem Management
+ Lesson 6: Other ITIL Practices
  • Topic A: General Management Practices
  • Topic B: Service Management Practices
  • Topic C: Technical Management Practice
Related Course
Back-end Fundamental DevOps JAVA-DEV Project Management Professional (PMP)® Certification

Bitbase Training Locations

Ojo Contact

148, Olojo Drive High Taste B/Stop, EIIT/FCMB Building, Ojo, Lagos State.

Satelite Town Contact

No 1 Community Road Abulado Satelite Town, Lagos State.

Lekki Contact

No 9, Otunba Adedoyin Ogungbe Crescent, Opposite ELIM Motors Lekki
Phase 1, Lagos State.